Server crashing often with errors

Devious · February 6, 2017

Since the last few days our server started to crash very often, almost every two hours.

At the beginning the logs wouldn't say anything but a timestamp being created.

It appears that the log now shows an error, which I am getting before almost every crash.

This is the error:

Mon Feb 06 18:07:15 2017| Error: EXCEPTION_ACCESS_VIOLATION
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 0000000000a939de 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 000000000046247d 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000004625fa 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000007e374d 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000007f7c92 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000007e3cf3 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000007e2b3e 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000007e40a7 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000007de058 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000009115d7 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 0000000000407ddb 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 000000000040ac3b 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 000000000040b590 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000004036ec 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 0000000000a9421f 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000004013e8 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00000000004014eb 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00007ffc6d15168d 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017| operable program or batch file.
Mon Feb 06 18:07:15 2017| addr2line -i -e "C:\avorionserver\bin\AvorionServer.exe" 00007ffc6f094629 2>&1
Mon Feb 06 18:07:15 2017| 'addr2line' is not recognized as an internal or external command,
Mon Feb 06 18:07:15 2017|

Hope you can narrow down on the cause :)

Edit:

Found some more errors while scrolling through the logs so I will post them too:

Mon Feb 06 18:29:50 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 1000000 tries
Mon Feb 06 18:29:50 2017| 
Mon Feb 06 18:29:50 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 2000000 tries
Mon Feb 06 18:29:50 2017| 
Mon Feb 06 18:29:50 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 3000000 tries
Mon Feb 06 18:29:50 2017| 
Mon Feb 06 18:29:50 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 4000000 tries
Mon Feb 06 18:29:50 2017| 
Mon Feb 06 18:29:50 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 5000000 tries
Mon Feb 06 18:29:50 2017| 
Mon Feb 06 18:29:50 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 6000000 tries
Mon Feb 06 18:29:50 2017| 
Mon Feb 06 18:29:50 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 7000000 tries
Mon Feb 06 18:29:50 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 8000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 9000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 10000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 11000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 12000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 13000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 14000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 15000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 16000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...SectorDatabase.cpp: 454, sectorsMutex after 17000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 18000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 19000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 20000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 21000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 22000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:51 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 23000000 tries
Mon Feb 06 18:29:51 2017| 
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 24000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 25000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 26000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 27000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 28000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 29000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 30000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| could not execute function 'initialize' in '"data/scripts/entity/gate.lua"':
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 31000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| 	[C]:-1: in function broadcastInvokeClientFunction
Mon Feb 06 18:29:52 2017| 	data/scripts/entity/gate.lua:104: in function updateTooltip
Mon Feb 06 18:29:52 2017| 	data/scripts/entity/gate.lua:78: in function ?
Mon Feb 06 18:29:52 2017| Setting script "data/scripts/entity/gate.lua" to invalid.
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 1000000 tries
Mon Feb 06 18:29:52 2017| 
Mon Feb 06 18:29:52 2017| 5 failed to aquire C:\...\SectorDatabase.cpp: 454, sectorsMutex after 2000000 tries
Mon Feb 06 18:29:52 2017|

Mon Feb 06 18:25:25 2017| error constructing Entity: Entity with index 484 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:25 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?
Mon Feb 06 18:25:25 2017| error constructing Entity: Entity with index 484 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:25 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?
Mon Feb 06 18:25:26 2017| error constructing Entity: Entity with index 484 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:26 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?
Mon Feb 06 18:25:30 2017| <> The jump route is still being calculated.
Mon Feb 06 18:25:31 2017| <> The jump route is still being calculated.
Mon Feb 06 18:25:31 2017| <> The jump route is still being calculated.
Mon Feb 06 18:25:34 2017| <> The jump route is still being calculated.
Mon Feb 06 18:25:35 2017| error constructing Entity: Entity with index 955 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:35 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?
Mon Feb 06 18:25:35 2017| error constructing Entity: Entity with index 955 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:35 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?
Mon Feb 06 18:25:36 2017| error constructing Entity: Entity with index 955 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:36 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?
Mon Feb 06 18:25:36 2017| error constructing Entity: Entity with index 955 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:36 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?
Mon Feb 06 18:25:36 2017| error constructing Entity: Entity with index 955 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:36 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?
Mon Feb 06 18:25:36 2017| error constructing Entity: Entity with index 955 doesn't exist at 	[C]:-1: in function Entity
Mon Feb 06 18:25:36 2017| 	data/scripts/sector/factionwar/temporarydefender.lua:50: in function ?

koonschi · February 6, 2017

Last few days? Did you update your server? Please post the entire server log, the beginning is important.

Devious · February 6, 2017

Sure I will put it in a pastebin.

I now see that my older log files have been deleted, is there a way to change that?

I like to do that manually, otherwise I could've provided an older log too before I installed the OOSP mod.

The other errors were there before I installed the mod, but the often crashes and the error before the crash started around the time of the beta release of the current build.

Here are 2 logs which could provide more information why the server is crashing:

http://pastebin.com/TPZsyRuc

http://pastebin.com/JE0LEwHh

koonschi · February 6, 2017

before I installed the mod

That is valuable information that you shouldn't have left out. I can not guarantee server stability when you install third party mods. I'll look into the files.

Devious · February 6, 2017

Yeah that could definately influence it, I'm also in contact with the developer of the OOSP mod but it doesn't seem to be responsible for the crashes, especially since they have been there from the start.

I do get a few errors about TCP/UDP being rejected but I checked it again and all my ports should be forwarded correctly, otherwise I am interpreting it wrong.

I can send you the configuration of my ports if that could help.

Note that I also edited my first post with two more errors, the first one is referencing to files on your pc.

I didn't notice this log but here the server was running for 3 hours, which was the longest today.

http://pastebin.com/kJ62acRP (part 1)

http://pastebin.com/nZ5yAhzn (part 2)

http://pastebin.com/yFpa8CNg (part 3)

koonschi · February 6, 2017

That sounds like you're using the standard TCP/UDP protocols. The non-steam network protocols are not stable in multiplayer and should NOT be used. Use --use-steam-networking 1 to use steam networking. If it prints out all 4 ports it's using then it's working. The others are only in as a fallback for singleplayer.

Devious · February 6, 2017

Thank you, that seems to have fixed the ports errors, I still had it excluded because some players weren't able to connect with it.

I am getting a lot less errors now, but still a few remain.

This is the log after I changed the setting, as you can see the server crashed again with an error on the server exe.

http://pastebin.com/kNxNymtY

Devious · February 7, 2017

Unfortunately turning on steam authentication didn't help much concerning the crashes,

here again some logs hope you can find out the cause now..

http://pastebin.com/4kTdr8kV

http://pastebin.com/jCsNEN40

http://pastebin.com/ncDAYzbG

koonschi · February 7, 2017

In the third log there was another instance of the server still running, blocking ports and the server you started didn't start.

I have to know what you did when the server crashed, can you reliably reproduce it?

Devious · February 7, 2017

I haven't been able to narrow down on the cause of the crashes where the errors show on AvorionServer.exe but the server trying to open another instance is probably the restart batch script that I have scheduled to run since the server crashes so often and I'm not able to be there 24/7 to restart it, I will try to smoothen out that script so it won't try to open another instance while one server is already running.

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